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Device control - More verbosity

January 24, 2024, 9:02 am
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Hello, I managed to create a group and a rule in the device control module to allow mounting an USB stick storage. Can I enable more logs verbosity to see activities logs (like read, remove, modified files) done by current user (me) on the USB stick storage (in the "Tools > Logs files > Device control") I did set the following settings : Setup > Advanced setup > Protections > Device control, edit my allowed rule and set Verbose level on Always Setup > Advanced setup > Tools > Log files > set Minimum logging verbosity on Diagnostic Setup > Advanced setup > Tools > Diagnostics > Enable Enable Device control advanced logging So far, I'm not seeing advanced logs activity in the device control log viewer. I'm using ESET Endpoint Security v11.0.2032.0 (with ESET Protect Advanced trial license) Thank you for your support
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ESET Full Disk Encryption 1.4.58.0 error

January 24, 2024, 10:40 am
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After updating ESET Full Disk Encryption 1.4.52.0 to ESET Full Disk Encryption 1.4.58.0 I get error "Recent update attempts failed".
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"Module update has failed" messages randomly shown on our endpoints

January 24, 2024, 10:13 pm
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I'm running ESET Protect on-premises for some years now. The server is a VA, updated to the latest version over time. Over the last months I'm having the exact same problem as described in the following thread (unfortunately closed). Studying the thread, I can see that our Apache version is probably affected: # httpd -v Server version: Apache/2.4.6 (CentOS) How can we upgrade apache alone, without breaking the VA?
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Deslock 5.0 and Intune Wipe / Fresh Start

January 25, 2024, 5:19 am
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We have some old laptops in a remote office that we don't have the Admin password for Deslock so I can't adopt them and remove the encryption. If I add them to Intune and do a Fresh Start or Wipe will that remove the encryption?
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ESET application installed but not listed under Installed Applications

January 25, 2024, 4:14 pm
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This issue appears to be specific to OS X and the EI Connector in EP Console. In this case, ESET icons indicate the product is installed (see pic below). EI Console shows the connecter installed and checking in, EBA Console shows current activation of the correct version, etc. It's just not listed in 'Installed Applications', which throws off our dynamic groups because EP Console thinks that it's not installed:
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ESET Endpoint products for Windows version 8.1.2062.0 (hotfix) have been released

January 25, 2024, 7:49 pm
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 8.1.2062 (hotfix) have been released and are available to download. Changelog: Version 8.1.2062 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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ESET Endpoint products for Windows version 9.1.2071.0 (hotfix) have been released

January 25, 2024, 7:51 pm
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 9.1.2071.0 (hotfix) have been released and are available to download. Changelog: Version 9.1.2071 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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ESET Endpoint products for Windows version 10.0.2052.0 (hotfix) have been released

January 25, 2024, 7:54 pm
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 10.0.2052.0 (hotfix) have been released and are available to download. Changelog: Version 10.0.2052 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network FIXED: Slow start of GUI when Application patches pending in Vulnerability & Patch Management FIXED: Missing some information in Firewall rule created automatically via Interactive mode Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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Network attack protection (IDS) is non-functional

January 26, 2024, 12:14 am
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We sometimes get the below warning. So far we noticed this on Endpoint Antivirus 10.1.2050.0 and 10.1.2058.0. It is an intermittent problem, so we can't reproduce this, and it seems to affect random devices... never the same ones. It always happens after a notebook is started and the message always clears after a reboot. All our notebooks are on Windows 10 22H2. This is a new phenomenon that only started recently (November/December). I can't really say much about v11 yet as we only have a handful of devices on that version. Is anyone else seeing this? What can be done to prevent this? Is there a way to fix this without having to reboot the endpoint? Thank you.
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ESET Endpoint Security and Windows 7

January 26, 2024, 8:16 am
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Hola, quería saber si me pueden ayudar con este inconveniente, he renovado la licencia de mi producto ESET, y me encuentro con inconvenientes: En equipos que tienen W7 no se activan los productos, ingreso la licencia : IMAGEN 1 Dice que se activa exitosamente, pero al reiniciar vuelve a pedir la activación, hay otra forma de activarlo y actualizar “a la fuerza”, entiendo que esto sucede porque al ser sistemas Windows 7, no tiene mucho soporte y no permite actualizar : IMAGEN 2 IMAGEN 3 Se que esto se solucionaría reinstalando con una versión actual de NOD pero no tiene compatibilidad con estos Windows, y hay máquinas donde tengo que mantener si o si este sistema. Desde ya agradezco su ayuda! Machine translation: Hello, I wanted to know if you can help me with this problem, I have renewed the license of my ESET product, and I am encountering problems: On computers that have W7, the products are not activated, I enter the license: IMAGE 1 It says that it is activated successfully, but when restarting it asks for activation again, there is another way to activate it and update "forcibly", I understand that this happens because being Windows 7 systems, it does not have much support and does not allow updating: IMAGE 2 IMAGE 3 I know that this would be solved by reinstalling with a current version of NOD but it is not compatible with these Windows, and there are machines where I have to maintain this system.
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ESET Protect OnPrem Repository not available?!

January 25, 2024, 11:25 pm
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We've been getting the following error for a few days now I have already tried rebuilding the installer. The process then runs through, but as soon as I want to download the installer, the error message mentioned above appears. The clients can no longer be provided with the new versions remotely; there is also a repository error here. Everything is set to “AUTOSELECT” and the “Metafile” mentioned can also be downloaded. Does somebody has any idea?
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Disable Windows Defender before installing ESET Endpoint?

January 28, 2024, 8:34 am
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Simple question: Before installing ESET Endpoint Protection Standard on a new Windows machine, do I need to disable Windows Defender? My new machine is running Window 11 Pro. I saw Windows Defender discussed in a number of threads, but I still wasn't clear if I needed to manually disable or not. I think Windows itself may do this automatically when a third-party AV is installed, but I wanted to be certain. Thank you.
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My subscription not updated after made the payments.

January 29, 2024, 3:25 am
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Hi, I have paid for subscription and not updated .still showing me that I am in a trial.. pls help
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ESET FDE SSD speed

January 29, 2024, 6:06 am
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Dear Team, I just installed my ESET PROTECT on-prem server and made a policy to encrypt my notebooks. I tested read-write speed with CrystalDiskMark on Windows 10 with a NVME SSD. It's a regular one, not a self-encrypting device. I disabled the protection on the notebook completely. The speed difference is significant compared to Bitlocker. SEQ1M Q8T1 READ with Bitlocker: 1742 MB/s READ with ESET FDE: 1012 MB/s WRITE with Bitlocker: 1464 MB/s WRITE with ESET FDE: 1006 MB/s SEQ1M Q1T1 READ with Bitlocker: 1066 MB/s READ with ESET FDE: 237 MB/s WRITE with Bitlocker: 1065 MB/s WRITE with ESET FDE: 487 MB/s Is it possible to tune ESET FDE somehow without using OPAL disks? Regards,
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ECC instead of RSA with ESET PROTECT on-prem

January 29, 2024, 5:39 am
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Dear Team, I just installed my ESET PROTECT on-prem server and the whole in-built CA and all it's peer, proxy, etc. certificates are RSA based. Is it possible to use ECC instead? I can't find anything in the docs regarding this. Regards / S pozdravom, András Kovács
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How to configure alerts in ESET Protect to receive email alerts about new windows updates are available to install on workstations?

January 30, 2024, 1:02 am
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Hi, Is there any way to configure alerts in ESET Protect to receive an email alerts about a new windows updates that are available to install on workstations? Thank you.
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Communication problem with the management server

January 30, 2024, 1:28 am
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Hello, I have several computers that no longer communicate with the server. Is there a command to restart the ESET agent ?
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Eset keeps blocking RDP from different computers.

January 30, 2024, 2:55 am
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My client has a computer that needs to be accessible through RDP from random locations and random computers. I have opened and allowed RDP and port 4002 both directions in Eset firewall. If it is a PC that logged in though RDP in the past (was allowed manually in Eset after first attempt was blocked ) it can reconnect without any problem. However every time my client changes location as he travels a lot, his access gets blocked. Is it because his IP is changing? And how do I stop this Eset behavior. Thank you, D13
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ESET Rogue Detection Sensor won't go through set ip range

January 30, 2024, 4:38 am
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Hi, we have the rds installed inside one vlan, but the vlan doesn't have any restrictions to access other vlans. And it still captures one group of IPs instead of the range we specified in the policy. We tried to enable active detection, but didn't go well. Any suggestions to do? Thanks for your response Omertus
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How do you set up an automatic install when device is moved to group?

January 30, 2024, 6:08 am
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I have eset protect (web version). I can roll out the agent via intune to my win 64 clients (laptops) What I now want is for any laptop that runs this agent (which automatically puts it in a group 'laptops') to auto install Eset Endpoint Protection Is this possible? regards Roga
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