Duplicate IP and ARP Cache Poinsoning attack alerts
Hi, We are getting duplicate IP address and ARP Cache Poisoning attack alerts for two fixed IP addresses of two different NICs of one network device. The NICs have different IP addresses and are...
View ArticleESET Business Support on Windows 11 ARM (Snapdragon X Elite)
Hi ESET Team, With the rise of Windows 11 ARM devicesāespecially with the Snapdragon X Elite processorsāwe're seeing more businesses moving to these laptops for better mobility and battery life. This...
View ArticleWindows could not start the ESET Service service on Local Computer. Error...
1try uninstall ( use eset) in safe mode and install NOT WORK OR IF IS WORK ONLY WHEN NO RESTART or Shutdown but when i restart my laptop eset not open again or cant force to open it only say is error...
View ArticleManual removing of quarantined items
Hello. I have issue regarding quarantine. In quarantine, there are some old detections that weren't removed and those devices are as of my knowledge no longer in use. Is there any way that i can just...
View ArticleRemove Endpoint Security and Agent
Hello, I would like to use ESET Protect to stop managing some devices AND remove the Endpoint Security program on Windows PCs. I see the task to stop managing, but I do not see how to remove Endpoint...
View ArticleRun command results goes where?
Hi, ESET PROTECT (Server), Version 10.1 (10.1.2270.0) ESET PROTECT (Web Console), Version 10.1 (10.1.277.0) I created a "Run Command" task with the following command: netsh interface ipv4 show...
View ArticleESET Endopoint antivirus versiĆ³n 12.0.2049.0 on a tablet.
I am using ESET Endopoint antivirus version 12.0.2049.0 on a tablet. When I connect to my company's network, I get a notification saying "Administrative network is insecure" which is not the case, the...
View ArticleQuestion about agent - version 12.3 disappeared
Yesterday, my Protect Cloud console reported that some clients needed an agent update from version 12.2.1102.0 to version 12.3.1085.0. I updated only one of them. Today, the reports no longer show any...
View ArticleSetupVPN skips web control rules.
Hello! We need your help for a problem with the a VPN extension called SetupVPN. Once is activated, the Web Control rules from the ESET Endpoint Security antivirus don't work anymore. With VPN off:...
View ArticleRepository synchronization failed. See the audit log for details.
ESET PROTECT On-Prem (Server), Version 12.0 (12.0.289.0) ESET PROTECT On-Prem (Web Console), Version 12.0 (12.0.289.0) Running from the Rocky Linux Virtual Appliance. On the Status Overview screen, I...
View ArticleErreur ESET: "Invalid utf8 leading byte"
Bonjour, J'avais des tĆ¢ches clientes planifiĆ©es (exĆ©cution de commande) qui fonctionnaient correctement. Ce matin, jāai constatĆ© quāESET PROTECT a Ć©tĆ© mis Ć jour, et depuis, ces tĆ¢ches ne sāexĆ©cutent...
View ArticleUninstall ESET Endpoint Encryption
We can't uninstall the normal Endpoint Encryption program. Do you have any other methods to recommend for uninstalling?
View ArticleOther AV software uninstall
I need to uninstall previous AV software in company, but problem is that before there ware deferent AV on machines (some Kaspesky, Avast and AVG). Computers are in AD (controller on server 2019 and...
View ArticleESET EPNS, what does it do exactly?
I have an on-premises deployment of ESET Protect, some clients can access the internet others can't. The clients that can't access the internet show an Alert that reads "The ESET Push Notification...
View ArticleARM64 SnapDragon processor windows 11 Surface Pro
Hello, I am writing on here today in hopes to find a product that I can use with ESET business license on Surface Pro Windows 11 ARM64 Snapdragon processor. ESET products tried so far have not worked...
View ArticleESET Security for Microsoft SharePoint Server version 12.0.15005 has been...
Release date: May 29, 2025 ESET Security for Microsoft SharePoint Server version 12.0.15005.0 has been released and is available to download. Changelog Version 12.0.15005.0 FIXED: Problems with...
View ArticleApply patches - vulnerabilities
Good afternoon, how are you? I'm having a problem applying security patches to some applications (not all). For example, with Adobe Reader, I get an error saying "Failed to apply patches. Error...
View ArticleESET PROTECT 12.1.9.0 has been released
Release Date: June 3, 2025 ESET PROTECT 12.1.9.0 has been released and is available to download. Changelog: Version 12.1.9.0 ADDED: Network Isolation for Linux ADDED: Business Account linking for...
View ArticleESET PROTECT On-Prem License Management
Hello. I upgraded our ESET PROTECT On-Prem server to v12.1.9.0 today and after it was finished, a message came up about simplifying our license management. When I clicked on the link to view licenses...
View ArticleUpgrade failed
Hi. So today I upgraded from 12.0 to 12.1.9.0 or at least I`m trying to... Server and all components upgrade OK, then when server starts, MySQL cunsumes 100% CPU and if I try to login to console it...
View ArticleUpgrade Failed - Unable to upgrade - Unsupported version of the Operating System
Attempting to run from a freshly downloaded Zip installer. The Pre installation checkup returns "Unsupported version of the operating system" and won't go any further. Server 2019 (x64) is supported!...
View ArticleRemote Deploymenttool - AV Remover
Hello, we are currently in the process of migrating to ESET Protect Enterprise On-Prem. For the mass rollout, there is the ESET Remote Deployment Tool, which basically works. However, I don't...
View ArticleInquiry About License Renewal for ESET Home Office Security
Dear ESET Support Team, I am currently using the ESET Home Office Security 5 Users / 1 Year license, which is set to expire on June 28, 2025. I am managing my endpoints centrally via ESET PROTECT...
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